Shipping and Returns Policy
At Bednwell, we aim to provide a seamless shopping experience with reliable shipping and fair returns policies. Please review our guidelines below to ensure clarity on our processes.
Shipping Policy
- Free Delivery: We offer free delivery on all online orders across major cities in Pakistan.
- Express Delivery: For urgent needs, we provide express delivery options at an additional charge.
- Delivery Time: Orders are typically processed and delivered within 3–7 business days. For remote areas, delivery may take slightly longer.
- Order Tracking: Once your order is shipped, you will receive a tracking number to monitor its status.
Returns Policy
We stand behind the quality of our products. However, if you are not satisfied with your purchase, returns are accepted under the following conditions:
- Return Period: Items can be returned within 15 days of delivery.
- Valid Reason: A valid reason must be provided for the return (e.g., incorrect item, defective product).
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Proof of Issue:
- Any damages to the parcel must be reported with a video proof showing the unboxing and the damage.
- Without video proof, the return may not be accepted.
- Condition of Items: The returned product must be unused, in its original packaging, and in a resalable condition.
- Return Shipping Charges: Customers are responsible for the return shipping costs, which will be deducted from the refund or exchange value.
Refund Process
- Once the returned item is received and inspected, we will notify you of the status of your refund.
- Approved refunds will be processed within 7–10 business days and issued to the original payment method.
Non-Returnable Items
Certain items cannot be returned, such as:
- Customized or personalized products.
- Items marked as final sale.
How to Initiate a Return?
To initiate a return, please contact our customer service team:
📞 091-563249 whatsapp at 🟢 03029004626
📧 bednwell@gmail.com
We’re here to assist you with any questions or concerns.
At Bednwell, your satisfaction is our priority, and we strive to make every shopping experience enjoyable.